Can My Salon Suite require franchisees and their managers to attend additional training programs?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
llenge our or our affiliates' title or rights in or to the training materials. You may not make any disclosure, duplication, or other unauthorized use of any portion of the training materials (Section 10 of the Franchise Agreement).
Ongoing Training
From time to time, we may require that you, designated managers, and other employees attend Franchise System-wide refresher or additional training courses. Some of these courses may be optional, while others may be required. We may charge you for training newly hired personnel, refresher training courses, advanced training courses, and additional or special assistance or training you need or request at the then-current fee plus travel and living expenses. If you appoint a new designated manager, that person must attend and successfully complete My Salon Suite University before assuming responsibility for the management of your Franchised Business. If we conduct an inspection of your Franchised Business and determine you are not operating in compliance with the Franchise Agreement, we may require that you attend remedial training that addresses your operational deficiencies. You may also request that we provide additional training (either online and/or On Demand Education).
Item 12
TERRITORY
Protected Territory
Under the Franchise Agreement, we grant you an exclusive territory, which is referred to throughout our disclosure document using the defined term "Protected Territory". Your Protected Territory is where we will not open, operate, or license any third party the right to own or operate a Franchised Business utilizing the Marks, and the boundaries of the territory are determined in our sole discretion. Continuation of your territorial exclusivity does not depend on your achieving a certain sales volume, market penetration, or other contingency. The size of your Protected Territory may vary from other franchisees based on the location and demographics surrounding your Approved Location, but the typical Protected Territory will be a radius of 2 miles from your front door, and your Protected Territory may overlap with another Franchisee's Protected Territory. Prior to signing a lease on a specific site, we may elect to narrow and/or expand the boundaries of your Protected Territory, which may be described in terms of zip codes, streets, landmarks (both natural and man-made), and state or county lines which may result in a Protected Territory that is larger or smaller than the 2 mile radius. You will receive a Protected Territory that is determined based on the physical street address of your Franchised Business.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 42–53)
What This Means (2025 FDD)
According to the 2025 My Salon Suite Franchise Disclosure Document, My Salon Suite may require franchisees, designated managers, and other employees to attend Franchise System-wide refresher or additional training courses, some of which may be optional while others may be required. My Salon Suite may charge franchisees for training newly hired personnel, refresher training courses, advanced training courses, and additional or special assistance or training needed or requested, plus travel and living expenses. If a new designated manager is appointed, that person must attend and successfully complete My Salon Suite University before assuming management responsibilities. If My Salon Suite conducts an inspection and determines non-compliance with the Franchise Agreement, remedial training addressing operational deficiencies may be required. Franchisees can also request additional training, either online or On Demand Education.
My Salon Suite may offer and require franchisees and their designated managers to attend additional training programs and/or refresher courses, as deemed necessary. While attendance at any additional training offered is optional, My Salon Suite may require franchisees and their designated managers to attend up to two days of additional training each year online and/or via On Demand Education. Franchisees are required to pay the then-current training tuition fee for any additional training attended by themselves or their employees and are responsible for all expenses incurred in attending additional training.
My Salon Suite may schedule and hold an annual conference to discuss the current state of the Franchise System, improvements, and discussion forums, and to recognize certain franchisees. Franchisees are required to attend the conference for up to three days each year and pay the then-current registration fee. Failure to attend the conference will result in a charge of the then-current registration fee and a fee for non-attendance.