What are My Salon Suite's obligations as the franchisor?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
8. FRANCHISOR'S OBLIGATIONS
- A. Site Selection and Build-Out Assistance. Franchise will provide assistance, as it deems appropriate in its sole discretion, in connection with selecting the Approved Location and constructing and/or building out the Franchised Business, as described more fully in Section 7.
- B. List of Approved Vendors and Approved Products. Prior to the opening of the Franchised Business, Franchisor will provide Franchisee with a list of: (i) those items and services that Franchisee is required to purchase in connection with the establishment and operation of the Franchised Business, including specific salon equipment, beauty supplies and other purchases that must be made according to the System Standards and/or from Franchisor's approved/designated vendors (collectively, the "Required Purchases"); and (ii) Franchisor's approved/designated vendors for these Required Purchases (the "Approved Vendors"). These lists may be contained in the Manual or otherwise provided to Franchisee in writing, and Franchisor may modify or supplement these lists as it deems advisable in its sole discretion.
- C. Training Programs. Franchisor shall provide the My Salon Suite University Program and any additional/ongoing training as set forth in Section 10 of this Franchise Agreement subject to the availability of Franchisor's training staff, and at Franchisor's sole discretion.
- D. Ongoing and On-Site Assistance. Franchisor may provide Franchisee continuing consultation and advice, as Franchisor deems necessary and appropriate in its sole discretion, regarding the management and operation of the Franchised Business. Franchisor will provide such assistance, in Franchisor's discretion, by telephone, facsimile, intranet communication, electronic mail and on-site visits. If Franchisee requires and requests additional onsite assistance from Franchisor, subject to the availability of Franchisor's personnel, Franchisor may provide Franchisee with such assistance at Franchisor's then-current training fee, plus reasonable expenses, including Franchisor's travel and lodging expenses.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, My Salon Suite has several obligations to its franchisees. These obligations include assistance with site selection and build-out of the franchised business, providing a list of approved vendors and products that franchisees are required to purchase, and offering the My Salon Suite University Program for initial training. My Salon Suite also has the discretion to provide ongoing consultation and advice regarding the management and operation of the franchised business.
My Salon Suite's obligations regarding site selection and build-out assistance are provided as it deems appropriate and in its sole discretion. The list of approved vendors and required purchases can be modified or supplemented at My Salon Suite's discretion. The training programs are subject to the availability of My Salon Suite's training staff and are also at My Salon Suite's sole discretion. Ongoing assistance is provided as My Salon Suite deems necessary and appropriate, and can be delivered via telephone, facsimile, intranet communication, electronic mail, or on-site visits.
If a franchisee requires additional on-site assistance, My Salon Suite may provide it, subject to the availability of personnel, at the franchisee's expense, including training fees, travel, and lodging. These obligations are subject to My Salon Suite's discretion and the availability of its resources, which is a fairly typical arrangement in franchising, where franchisors balance support with maintaining their own operational efficiency.