What obligations does a My Salon Suite franchisee have (Item 9) regarding standards and specifications (Item 8)?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
To ensure the highest degree of quality and service is maintained, you must operate the Franchised Business in strict conformity with the methods, standards, and specifications we list in our proprietary and confidential operating manual, which may exist in various parts, locations, and formats, and may include a combination of audio, video, written material, electronic media, website content, and/or software components. The operational and Franchise aspects of a My Salon Suite franchise is contained within our confidential My Salon Suite operations manual (the "Franchise Operations Manual").
You must not: (i) deviate from these methods, standards, and specifications without our prior written consent, or (ii) otherwise operate in any manner which reflects adversely on our Marks or the Franchise System. Our Franchise Operations Manual states our standards, specifications, and guidelines for all products and services we require you to obtain in establishing and operating your Franchised Business.
We will notify you of new or modified standards, specifications, and guidelines through periodic amendments or supplements to the Franchise Operations Manual or through written communication (including electronic communication). We will issue electronic copies of our standards and specifications to you and approved and proposed vendors unless these standards and specifications contain our confidential information.
You must purchase, install, maintain in sufficient supply, and use, only fixtures, furnishings, equipment, signs, and supplies that conform to the standards and specifications described in the Franchise Operations Manual or otherwise in writing.
You must not use, offer, or sell any products or services in connection with your Franchised Business that do not meet our Franchise System standards and specifications, or that we have discontinued or otherwise notified you that you are no longer able to use or offer in connection with your Franchised Business. If you wish to offer any product or service in your Franchised Business other than our approved products and services or use any item in connection with your Franchised Business that does not meet our Franchise System standards and specifications, you must obtain our prior written approval as described more fully in this Item.
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees must operate their franchised business in strict compliance with the methods, standards, and specifications outlined in the confidential operations manual. This manual may include audio, video, written material, electronic media, website content, and software components. Franchisees cannot deviate from these standards without prior written consent from My Salon Suite, and they must not operate in any way that reflects negatively on the My Salon Suite marks or the franchise system.
The My Salon Suite operations manual contains the standards, specifications, and guidelines for all products and services that franchisees are required to obtain for establishing and operating their business. My Salon Suite will communicate any new or modified standards through updates to the operations manual or via written communication, including electronic communication. Electronic copies of standards and specifications are provided to franchisees and approved vendors, unless the information is confidential.
Franchisees are obligated to purchase, install, maintain, and use only fixtures, furnishings, equipment, signs, and supplies that meet the standards and specifications detailed in the operations manual or otherwise provided in writing by My Salon Suite. They are prohibited from using, offering, or selling any products or services that do not meet the franchise system's standards, or that My Salon Suite has discontinued or advised are no longer approved for use. If a franchisee wishes to offer a product or service not already approved, they must obtain prior written approval from My Salon Suite.