Is My Salon Suite obligated to train a new Designated Manager?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
If a Designated Manager resigns or is otherwise terminated, you must hire a replacement that meets our then-current standards for a Designated Manager, and whom we approve in writing before hiring, within 30 days after the resignation or termination of the former Designated Manager. You must train the new Designated Manager within 30 days of hiring. We may, but are not obligated, to train the new Designated Manager directly.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 61)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, while not obligated, My Salon Suite reserves the right to train a new Designated Manager directly. However, the franchisee is ultimately responsible for ensuring the new Designated Manager is trained within 30 days of hiring.
The FDD states that if a Designated Manager resigns or is terminated, the franchisee must hire a replacement that meets My Salon Suite's standards, with written approval from My Salon Suite required before hiring. This replacement must be trained within 30 days of being hired. The franchisee bears the cost of this training.
My Salon Suite requires that the franchisee or a Designated Manager complete My Salon Suite University before the franchise opens. This ensures that someone in the business is properly trained in the My Salon Suite system. The franchisee must also keep My Salon Suite informed of the Designated Manager's identity and any changes in their employment status. The franchisee must ensure that at least one individual who has successfully completed My Salon Suite University is always staffing the Franchised Business.