Does My Salon Suite loan a physical or electronic copy of the Manual to the franchisee?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Loan by Franchisor. During the term of this Franchise Agreement, Franchisor shall loan to Franchisee one (1) copy of the Manual electronically. Franchisee shall conduct the Franchised Business in strict accordance with the provisions set forth in the Manual. The Manual may consist of one or more separate manuals and other materials as designated by Franchisor and may be in written or electronic form. The Manual shall, always, remain the sole property of Franchisor and Franchisee must promptly return the Manual upon expiration or termination of this Franchise Agreement.
- B. Revisions to the Manual. Franchisor has the right to add to or otherwise modify the Manual from time to time to reflect changes in the specifications, standards, operating procedures, and rules prescribed by Franchisor. Franchisor may make and provide Franchisee will such changes or modifications to the Manual without any prior notice to Franchisee, and Franchisee must immediately adopt such changes upon receipt thereof.
- C. Confidentiality of Manual. The Manual contains certain Trade Secrets and other Confidential Information (defined below) of Franchisor and shall be kept confidential by Franchisee both during the Term of the Franchise Agreement and subsequent to the expiration or termination of this Franchise Agreement. Franchisee must always ensure that a copy of the Manual is available at the Approved Location in a current and up-to-date manner. Franchisee may not disclose, duplicate, or otherwise use any portion of the Manual in an unauthorized manner. Franchisee must maintain the Manual in a locked receptacle at the Approved Location and shall only grant authorized personnel, as defined in the Manual, access to the key or combination of such receptacle. If a dispute as to the contents of the Manual arises, the terms of the master copy of the Manual maintained by Franchisor at Franchisor's headquarters shall be controlling. At Franchisor's option, Franchisor may post some or all of the Manual, as well as updates thereto, on a restricted website or extranet to which Franchisee and others in the System will have access. If Franchisor chooses to do so, Franchisee agrees to monitor and access such website or extranet for any updates to the Manual or System Standards. All passwords or other digital identifications necessary to access the Manual on a website or extranet are deemed "Confidential Information" as defined in this Franchise Agreement.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, My Salon Suite will loan one copy of the Manual to the franchisee electronically during the term of the Franchise Agreement. The franchisee must conduct business in strict accordance with the manual's provisions.
The manual may consist of one or more separate manuals and other materials designated by My Salon Suite and may be in written or electronic form. The manual remains the sole property of My Salon Suite and must be promptly returned upon expiration or termination of the Franchise Agreement.
My Salon Suite has the right to add to or modify the manual from time to time to reflect changes in specifications, standards, operating procedures, and rules. These changes may be made without prior notice, and the franchisee must immediately adopt such changes upon receipt. The franchisee must always ensure that a copy of the Manual is available at the Approved Location in a current and up-to-date manner.
The Manual contains trade secrets and confidential information of My Salon Suite and must be kept confidential by the franchisee during and after the term of the Franchise Agreement. The franchisee must maintain the Manual in a locked receptacle at the Approved Location and only grant authorized personnel access. My Salon Suite may post some or all of the Manual, as well as updates, on a restricted website or extranet.