What level of customer service is My Salon Suite requiring franchisees to maintain?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
required standards. In other instances, no suitable alternative may exist. To protect Franchisor's interests in the System and Marks, Franchisor reserves the right to determine if Franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines. The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business. Franchisee must sign a Training and Joint Employer Acknowledgment to indicate Franchisee's understanding of this. This acknowledgment will be in the form contained as Attachment F to this Franchise Agreement.
- (5) Management Participation and Designated Manager. Franchisee (or at least one of Franchisee's principals if Franchisee is an Entity) must personally supervise the day-today operations of the Franchised Business. Franchisee (or at least one (1) of Franchisee's principals if Franchisee is an Entity) must devote Franchisee's best efforts to the management and operation of the Franchised Business and ensure that customers have access to the Franchised Business at all days and times set forth in the Manual. Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility. This designation will be in the form attached as Attachment G to this Franchise Agreement. Franchisee's Franchised Business must always be staffed with at least one individual who has successfully completed Franchisor's My Salon Suite University.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite FDD, franchisees must ensure customers have access to the Franchised Business at all days and times set forth in the Manual. The FDD emphasizes the importance of My Salon Suite's high standards of quality, cleanliness, appearance, and service, requiring franchisees to comply with the System Standards and other requirements prescribed by My Salon Suite. To ensure uniformity and compliance with the System, My Salon Suite may send a mystery shopper to the Franchised Business.
Franchisees (or at least one of their principals) must personally supervise the day-to-day operations of the Franchised Business and devote their best efforts to its management and operation. However, franchisees can delegate day-to-day operations to a Designated Manager, provided the Designated Manager is approved by My Salon Suite in writing and successfully completes My Salon Suite University before assuming managerial responsibility. The Franchised Business must always be staffed with at least one individual who has successfully completed My Salon Suite University.
My Salon Suite also provides training materials for franchisees to use in training their personnel, with updated materials available upon written request. Franchisees must also maintain sufficient equipment, inventory, and supplies to adequately meet consumer demand and operate the Franchised Business at maximum capacity and efficiency. These measures collectively aim to ensure that My Salon Suite franchisees maintain a consistent and high level of customer service in line with the brand's standards.