What law governs all matters relating to arbitration for My Salon Suite franchise disputes?

According to the 2025 My Salon Suite Franchise Disclosure Document, the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs all matters relating to arbitration. This means that any disputes between My Salon Suite and a franchisee will be subject to the rules and procedures outlined in this federal law.

The arbitrator's decision is legally binding, and a judgment can be entered in any court with the appropriate jurisdiction. The arbitrator has the authority to award relief, including monetary damages, specific performance, injunctive relief, and attorneys' fees and costs. However, the arbitrator cannot declare any mark generic or invalid, or award punitive or exemplary damages, unless expressly provided in Section 17.B.

The arbitration proceedings, including rulings, decisions, orders, documents, and evidence, must remain confidential, unless otherwise required by law. The arbitrator must issue a decision within 60 days after the hearings close. Both My Salon Suite and the franchisee must adhere to any limitations on the period in which claims must be brought under applicable law or the Franchise Agreement, whichever expires earlier. Furthermore, any claim that would constitute a compulsory counterclaim must be submitted or filed within the same proceeding, or it will be permanently barred. The arbitrator is prohibited from considering any settlement discussions or offers made by either party.