If My Salon Suite posts the Manual on a restricted website, what is the franchisee required to do?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Upon Franchisor's request, Franchisee will be required to participate in any System-wide area computer network, intranet system, or extranet system that Franchisor implements and may be required by Franchisor to use such area computer network, intranet system, or extranet system to, among other things:
(i) submit Franchisee's reports due under this Franchise Agreement to Franchisor on-line;
(ii) view and print portions of the Manual, including any updates or modifications thereto;
(iii) download approved local advertising materials; (iv) communicate with Franchisor and other System franchisees; and (iv) to complete any initial or ongoing training, in the event Franchisor makes such training accessible through this medium.
Franchisee agrees to use the facilities of any such area computer network, intranet system or extranet system in strict compliance with the standards, protocols, and restrictions that Franchisor included in the Manual, including those related to the encryption of Confidential Information and prohibitions against the transmission of libelous, derogatory, or defamatory statements.
Franchisee understands and agrees that it is solely responsible for any licensing and/or maintenance fee(s) associated with any intranet or extranet described in this Section.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite FDD, if My Salon Suite implements a system-wide area computer network, intranet system, or extranet system, the franchisee may be required to use it to view and print portions of the Manual, including any updates or modifications. The franchisee must use these facilities in strict compliance with the standards, protocols, and restrictions that My Salon Suite includes in the Manual. These restrictions may include those related to the encryption of Confidential Information and prohibitions against the transmission of libelous, derogatory, or defamatory statements.
This means that My Salon Suite franchisees may be required to access the franchise operations manual and updates through a restricted online portal. Franchisees must adhere to all guidelines and security measures established by My Salon Suite when using these online resources. This includes maintaining the confidentiality of information and refraining from any prohibited communications.
It is important for prospective franchisees to understand that they are responsible for any licensing and/or maintenance fees associated with any intranet or extranet system. Franchisees should budget accordingly and ensure they have the necessary technical capabilities to comply with My Salon Suite's requirements. Failure to comply with these requirements could result in penalties or other adverse consequences.