If the franchisee of a My Salon Suite is an individual, who is considered the 'Designated Manager'?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee (or at least one of Franchisee's principals if Franchisee is an Entity) must personally supervise the day-today operations of the Franchised Business.
Franchisee (or at least one (1) of Franchisee's principals if Franchisee is an Entity) must devote Franchisee's best efforts to the management and operation of the Franchised Business and ensure that customers have access to the Franchised Business at all days and times set forth in the Manual.
Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite FDD, if the franchisee is an individual, that franchisee is considered the 'Designated Manager'. The franchisee, or at least one of the franchisee's principals if the franchisee is an entity, must personally supervise the day-to-day operations of the franchised business.
The franchisee (or at least one of the franchisee's principals if the franchisee is an Entity) must devote Franchisee's best efforts to the management and operation of the Franchised Business and ensure that customers have access to the Franchised Business at all days and times set forth in the Manual. Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility.
This means that an individual franchisee is expected to be actively involved in the business. However, they can delegate the day-to-day operations to a Designated Manager who is approved by My Salon Suite and has completed the required training. This provides flexibility for the franchisee while ensuring that the business is properly managed and meets My Salon Suite's standards.