What is the franchisee's role in the success of their My Salon Suite franchised business?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
required standards. In other instances, no suitable alternative may exist. To protect Franchisor's interests in the System and Marks, Franchisor reserves the right to determine if Franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines. The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business. Franchisee must sign a Training and Joint Employer Acknowledgment to indicate Franchisee's understanding of this. This acknowledgment will be in the form contained as Attachment F to this Franchise Agreement.
- (5) Management Participation and Designated Manager. Franchisee (or at least one of Franchisee's principals if Franchisee is an Entity) must personally supervise the day-today operations of the Franchised Business. Franchisee (or at least one (1) of Franchisee's principals if Franchisee is an Entity) must devote Franchisee's best efforts to the management and operation of the Franchised Business and ensure that customers have access to the Franchised Business at all days and times set forth in the Manual. Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility. This designation will be in the form attached as Attachment G to this Franchise Agreement. Franchisee's Franchised Business must always be staffed with at least one individual who has successfully completed Franchisor's My Salon Suite University. If Franchisee operates more than one (1) Franchised Business franchise, Franchisee shall have a properly trained Designated Manager who has been approved by Franchisor at each location. Franchisee shall keep Franchisor informed at all times of the identity of any employee acting as Designated Manager of a Franchised Business by providing Franchisor with an executed copy of the Designated Manager identification form attached hereto as Attachment E. If a Designated Manager resigns or is otherwise terminated from the Franchised Business, Franchisee shall hire a replacement approved of in writing by Franchisor who meets Franchisor's then current standards for Designated Managers within thirty (30) days after termination or resignation of the prior Designated Manager. Franchisee must train the new Designated Manager within thirty (30) days of hiring. Franchisor reserves the right, without obligation, to train the new Designated Manager directly. Any Designated Manager(s) shall devote full time and best efforts to the day-today operation and management of the Franchised Business and must not engage in any other business activity without Franchisor's prior written consent.
- (6) Working Capital. Franchisee must always maintain such working capital as may be reasonably necessary to enable Franchisee to properly and fully carry out and perform all of Franchisee's duties, obligations and responsibilities hereunder and to operate the business in a businesslike, proper and efficient manner.
- (7) Inventory.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite FDD, the franchisee plays a crucial role in the success of their franchised business through active management, adherence to brand standards, and financial responsibility. The franchisee (or at least one principal if the franchisee is an entity) must personally supervise the day-to-day operations and devote their best efforts to management, ensuring customer access during the hours specified in the manual. While the franchisee can delegate daily operations to a designated manager, that manager must be approved by My Salon Suite and successfully complete My Salon Suite University training. The franchised business must always have at least one individual on staff who has completed this training.
My Salon Suite requires franchisees to maintain adequate working capital to fulfill their obligations and operate efficiently. They must also maintain sufficient inventory and supplies to meet consumer demand and operate at maximum capacity. Franchisees are responsible for selecting, retaining, and paying their employees, as well as settling invoices for goods and services. They must also handle any financing or credit needs for the business. Franchisees are obligated to pay all federal, state, and local taxes on time, including income, sales, and employment taxes, and must indemnify My Salon Suite if the franchisor is held responsible for these taxes.
To maintain uniformity and compliance with the My Salon Suite system, the franchisor may use mystery shoppers to assess the franchised business, sharing the results with the franchisee at their discretion. Franchisees must comply with the System Standards and other requirements prescribed by My Salon Suite, understanding the importance of the franchisor's standards for quality, cleanliness, appearance, and service. Overall, the franchisee's active involvement in management, commitment to brand standards, and sound financial practices are essential for the success of their My Salon Suite franchise.