What must a My Salon Suite franchisee do upon receiving changes or modifications to the Manual?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
- B. Revisions to the Manual. Franchisor has the right to add to or otherwise modify the Manual from time to time to reflect changes in the specifications, standards, operating procedures, and rules prescribed by Franchisor. Franchisor may make and provide Franchisee will such changes or modifications to the Manual without any prior notice to Franchisee, and Franchisee must immediately adopt such changes upon receipt thereof.
- C. Confidentiality of Manual. The Manual contains certain Trade Secrets and other Confidential Information (defined below) of Franchisor and shall be kept confidential by Franchisee both during the Term of the Franchise Agreement and subsequent to the expiration or termination of this Franchise Agreement. Franchisee must always ensure that a copy of the Manual is available at the Approved Location in a current and up-to-date manner. Franchisee may not disclose, duplicate, or otherwise use any portion of the Manual in an unauthorized manner. Franchisee must maintain the Manual in a locked receptacle at the Approved Location and shall only grant authorized personnel, as defined in the Manual, access to the key or combination of such receptacle. If a dispute as to the contents of the Manual arises, the terms of the master copy of the Manual maintained by Franchisor at Franchisor's headquarters shall be controlling. At Franchisor's option, Franchisor may post some or all of the Manual, as well as updates thereto, on a restricted website or extranet to which Franchisee and others in the System will have access. If Franchisor chooses to do so, Franchisee agrees to monitor and access such website or extranet for any updates to the Manual or System Standards. All passwords or other digital identifications necessary to access the Manual on a website or extranet are deemed "Confidential Information" as defined in this Franchise Agreement.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite Franchise Disclosure Document, My Salon Suite franchisees must immediately adopt any changes or modifications to the Manual upon receipt. The Manual contains the specifications, standards, operating procedures, and rules prescribed by My Salon Suite.
The Manual may consist of one or more separate manuals and other materials designated by My Salon Suite and may be in written or electronic form. The Manual always remains the sole property of My Salon Suite, and franchisees must promptly return it upon expiration or termination of the Franchise Agreement.
My Salon Suite also has the option to post the Manual, as well as updates, on a restricted website or extranet. If My Salon Suite chooses to do so, franchisees must monitor and access the website or extranet for any updates to the Manual or System Standards. All passwords or other digital identifications necessary to access the Manual on a website or extranet are deemed Confidential Information.