Is a My Salon Suite franchisee required to use the official My Salon Suite website for their franchised business?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
nd any other policies we designate in the Franchise Operations Manual or otherwise in writing from time to time; (ii) utilize any templates that we provide to you to create and/or modify such site(s) (Section 9.F. of the Franchise Agreement).
We have the right, but not the obligation, to establish and maintain a website or websites that may, without limitation, promote the Marks and/or the Franchise System (the "Website"), including your Franchised Business. We have sole control over all aspects of the Website, including, without limitation, its design, content, functionality, links to other websites, legal notices, and policies and terms of usage. We also have the right to discontinue operation of the Website at any time without notice to you. We have the right to modify our policies regarding your use of social media and Internet websites in connection with your Franchised Business as we deem necessary or appropriate in the best interest of the Franchise System. We and our affiliates are the sole registrant of the Internet domain name www.mysuitesalon.com, as well as any other Internet domain names that we or our affiliates register in the future. You must not register any Internet domain name that contains words used in or similar to any brand name owned by us or our affiliates or any abbreviation, acronym, phonetic variation, or visual variation of those words (Section 9.F. of the Franchise Agreement). You may not use any website for the Franchised Business other than the Website.
Franchise Advisory Council
The Franchise Advisory Council ("Council") was established in January 2017 and has been set up to advise us on operations & advertising policies. Members of the Council consist of both franchisees and corporate representatives. Members of the Council were selected by way of a voting method specified in the Council's bylaws. The purpose of the Council is to provide input regarding the operations and advertising strategy and to promote communication between us and all Franchised Businesses. The Council serves in an advisory capacity only. We will have the power to form, change, or dissolve the Council in our sole discretion.
Software and Computer Equipment
We require certain brands, types, makes, and/or models of computer hardware and software that you must use in connection with the Franchised Business. Because of the continually changing nature of technology, any of the specifications listed below are likely to change from time-to-time.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 42–53)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees are generally required to use the official My Salon Suite website for their franchised business. My Salon Suite has the right to maintain a website to promote the brand and individual franchised businesses. The franchisor has sole control over all aspects of the website, including design and content, and can discontinue the website at any time without notice.
My Salon Suite franchisees are prohibited from registering any internet domain name that contains words used in or similar to any brand name owned by My Salon Suite or its affiliates. They also cannot use any website for the franchised business other than the official My Salon Suite website.
However, franchisees must maintain adequate hardware and software to access the internet throughout their franchised business. While franchisees cannot establish a separate website without written approval from My Salon Suite, they may be permitted to establish a presence on social media websites if they adhere to the brand's standards and utilize any templates provided by the franchisor.