What must a My Salon Suite franchisee do with the Manual regarding employee training?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
ce with wage and hour requirements, personnel policies, benefits, recordkeeping, supervision, and discipline of employees and Franchisee agrees to indemnify Franchisor for any such liabilities Franchisor incurs. The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business. Franchisee must sign a Training and Joint Employer Acknowledgment to indicate Franchisee's understanding of this. This acknowledgment will be in the form contained in Attachment F to this Franchise Agreement.
- (4) Compliance with Manual and Training of Employees. Franchisee agrees to conduct the Franchised Business in accordance with the Manual. Franchisee shall immediately train and instruct Franchisee's employees in accordance with this Franchise Agreement and the Manual and shall continue such training and instruction as long as each employee is employed. Any required standards exist to protect Franchisor's interests in the System and the Marks and not for the purpose of establishing any control or duty to take control over those matters that are reserved to Franchisee. The required standards generally will be set forth in the Manual or other written materials. The Manual also will include guidelines or recommendations in addition to required standards. In some instances, the required standards will include recommendations or guidelines to meet the required standards. Franchisee may follow the recommendations or guidelines or some other suitable alternative, provided Franchisee meets and complies with the required standards. In other instances, no suitable alternative may exist. To protect Franchisor's interests in the System and Marks, Franchisor reserves the right to determine if Franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines. The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees are required to train and instruct their employees in accordance with the Franchise Agreement and the Manual. This training must begin immediately upon hiring and continue throughout the employee's tenure. Franchisees must also ensure their employees adhere to the guidelines and standards outlined in the Manual.
My Salon Suite requires franchisees to hire and supervise a sufficient number of employees to operate the franchised business efficiently and meet all obligations outlined in the Franchise Agreement. Franchisees are solely responsible for all employment-related decisions, including hiring, firing, training, compensation, and compliance with labor laws. My Salon Suite maintains that it has no control over these employment matters and bears no liability for the franchisee's actions in these areas.
The standards set forth in the Manual are designed to protect My Salon Suite's interests in the System and Proprietary Marks, rather than to control the day-to-day operations of the franchisee's business. Franchisees must also sign a Training and Joint Employer Acknowledgment to confirm their understanding of these responsibilities. This acknowledgment is included as Attachment F to the Franchise Agreement.