Can a My Salon Suite franchisee delegate operational responsibilities to a manager?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
You (or one or more of your principals if you are a corporation or partnership or limited liability company) must personally supervise the operations of the Franchised Business. You must devote your best efforts to the management and operation of the Franchised Business. You may, however, delegate operational responsibilities of your Franchised Business to a manager (the "Designated Manager") by signing Attachment G to the Franchise Agreement, Designated Manager Identification, provided that the Designated Manager successfully completes our My Salon Suite University before assuming any managerial responsibility and otherwise meets our then-current standards for a Designated Manager. If you replace a Designated Manager, the new Designated Manager must satisfactorily complete our Initial Training Program at your expense.
Your Franchised Business must be operated with at least one individual who has successfully completed My Salon Suite University. Your appointment of a Designated Manager must not relieve you of any duties or obligations under the Franchise Agreement. There is no substitute for your supervision of the Franchised Business, so if you employ a manager, you must provide general supervision and be fully aware of the affairs of the Franchised Business.
You will keep us informed at all times of the identity of the Designated Manager of your Franchised Business, and any change in their employment status. Designated Managers are not required to have an equity interest in your Franchised Business. If a Designated Manager resigns or is otherwise terminated, you must hire a replacement that meets our then-current standards for a Designated Manager, and whom we approve in writing before hiring, within 30 days after the resignation or termination of the former Designated Manager. You must train the new Designated Manager within 30 days of hiring. We may, but are not obligated, to train the new Designated Manager directly. Your Designated Manager(s) must have the ability to meet the day-to-day operations and management standards of the Franchised Business, which includes receiving and responding immediately to calls or incoming communications. We may withhold the approval of a Designated Manager, in our sole discretion, that we believe does not have the ability to meet our standards because of other conflicting interests.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 61)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees can delegate operational responsibilities to a manager, referred to as a "Designated Manager." However, this delegation is contingent upon specific requirements. The franchisee, or at least one principal if the franchisee is a business entity, must personally supervise the operations and devote their best efforts to the business's management.
To delegate operational responsibilities, the franchisee must sign Attachment G to the Franchise Agreement, known as the Designated Manager Identification form. The Designated Manager must successfully complete My Salon Suite University before assuming any managerial duties and meet My Salon Suite's standards for a Designated Manager. If a replacement manager is needed, they must also complete the Initial Training Program at the franchisee's expense.
Even with a Designated Manager in place, the franchisee is not relieved of their duties or obligations under the Franchise Agreement. The franchisee must provide general supervision and stay fully informed about the business's affairs. My Salon Suite must be kept informed of the Designated Manager's identity and any changes in their employment status. The Designated Manager is not required to have an equity interest in the franchise. If a Designated Manager leaves, the franchisee has 30 days to hire a replacement who meets My Salon Suite's standards and receives written approval from My Salon Suite before hiring. The new manager must be trained within 30 days of hiring, with My Salon Suite having the option, but not the obligation, to provide the training directly. Designated Managers must be capable of meeting the day-to-day operational and management standards, including promptly responding to communications. My Salon Suite retains the right to withhold approval of a Designated Manager if they believe the candidate cannot meet their standards due to conflicting interests.