What must a My Salon Suite franchisee do to their Computer System at their own expense?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee expressly agrees to strictly comply with the System Standards for all items associated with the Computer System and any Required Software.
Franchisee agrees, at its own expense, to keep its Computer System in good maintenance and repair and install such additions, changes, modifications, substitutions, and/or replacements to
Franchisee's Computer System or Required Software as Franchisor directs from time to time in writing.
- (3) Internet and Franchisor's Access.
Franchise must take whatever steps necessary to ensure that the Franchised Business has an accessible Wi-Fi internet access that can be used by Franchisee's clientele and must do so at Franchisee's sole expense.
Franchisor may require: (i) Franchisee to comply with its standards and specifications for Internet access and speed; and (ii) that Franchisee's Computer System be programmed to automatically transmit data and reports about the operation of the Franchised Business to Franchisor.
Franchisor will also have the right to, at any time without notice, electronically and independently connect with the Computer System to monitor or retrieve data stored on the Computer System or for any other purpose Franchisor deems necessary.
There are no contractual limitations on Franchisor's right to access the information and data on any component of the Computer System.
At Franchisor's request, Franchisee shall deliver to Franchisor all access codes, static internet protocol ("IP") addresses and other information to facilitate Franchisor's access to the data described in this Section within thirty (30) days of opening the Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees are responsible for maintaining their computer systems. Specifically, the franchisee agrees, at their own expense, to keep its Computer System in good maintenance and repair and install such additions, changes, modifications, substitutions, and/or replacements to Franchisee's Computer System or Required Software as My Salon Suite directs from time to time in writing. This includes ensuring accessible Wi-Fi internet access for clients at the franchisee's sole expense and taking steps necessary to ensure that the Franchised Business has an accessible Wi-Fi internet access that can be used by Franchisee's clientele.
My Salon Suite may also require franchisees to comply with specific standards for internet access and speed. Additionally, My Salon Suite has the right to electronically connect with the franchisee's computer system to monitor or retrieve data without notice. Franchisees must provide all access codes and IP addresses to facilitate this access within 30 days of opening their franchise.
These requirements ensure that My Salon Suite can maintain system-wide standards and access necessary data for monitoring and support. For a prospective franchisee, this means budgeting for ongoing maintenance, upgrades, and potential software or hardware changes as directed by My Salon Suite. It also implies a need for reliable internet service and compliance with My Salon Suite's data access policies.