What is My Salon Suite's expectation regarding franchisees adhering to System Standards?

According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees must adhere to the System Standards, which are defined as the mandatory and suggested specifications, policies, standards, safety requirements, operating procedures, and rules that My Salon Suite periodically prescribes. These standards are crucial for maintaining consistent quality across all franchised businesses and preserving the goodwill associated with the Proprietary Marks. Franchisees are required to comply with both the Franchise Agreement and the System Standards, as well as any other requirements that My Salon Suite may periodically establish.

The System Standards encompass various aspects of the business, including the distinctive exterior and interior design, décor, color scheme, and furnishings of the Franchised Business. They also cover the proprietary services and products offered, uniform operational standards, specifications, and procedures, as well as the quality and uniformity of products and services. Additionally, the standards include procedures for inventory, management, financial control, training, assistance, and advertising and promotional programs, all of which My Salon Suite may modify or improve over time.

My Salon Suite emphasizes the importance of maintaining high standards of quality, cleanliness, appearance, and service. Franchisees acknowledge this importance and the necessity of operating their Franchised Business in accordance with the System Standards. For franchisees converting an existing business to a My Salon Suite franchise, they must alter the premises to meet current System Standards, including replacing signage and trade dress. They must also replace written materials and advertising to align with My Salon Suite's standards and approved materials.