Who determines if an alternative to recommendations or guidelines is suitable for a My Salon Suite franchise?

According to My Salon Suite's 2025 Franchise Disclosure Document, the franchisor reserves the right to determine whether a franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines. This is to protect My Salon Suite's interests in the System and Marks.

In practice, this means that while My Salon Suite franchisees can propose alternative methods to meet required standards, the franchisor has the final say. Franchisees must comply with the standards set forth in the Manual or other written materials, but they can suggest alternatives to the recommendations or guidelines within those standards.

This clause gives My Salon Suite control over brand consistency and quality across all franchise locations. It ensures that even if a franchisee tries a different approach, the franchisor can step in to ensure that the alternative still meets the required standards and protects the brand's reputation. A prospective franchisee should carefully review the Manual and other written materials to understand the required standards and the scope of permissible alternatives.