What is the 'Designated Manager' for a My Salon Suite franchise?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility.
This designation will be in the form attached as Attachment G to this Franchise Agreement.
Franchisee's Franchised Business must always be staffed with at least one individual who has successfully completed Franchisor's My Salon Suite University.
If Franchisee operates more than one (1) Franchised Business franchise, Franchisee shall have a properly trained Designated Manager who has been approved by Franchisor at each location.
Franchisee shall keep Franchisor informed at all times of the identity of any employee acting as Designated Manager of a Franchised Business by providing Franchisor with an executed copy of the Designated Manager identification form attached hereto as Attachment E.
If a Designated Manager resigns or is otherwise terminated from the Franchised Business, Franchisee shall hire a replacement approved of in writing by Franchisor who meets Franchisor's then current standards for Designated Managers within thirty (30) days after termination or resignation of the prior Designated Manager.
Franchisee must train the new Designated Manager within thirty (30) days of hiring.
Franchisor reserves the right, without obligation, to train the new Designated Manager directly.
Any Designated Manager(s) shall devote full time and best efforts to the day-today operation and management of the Franchised Business and must not engage in any other business activity without Franchisor's prior written consent.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, a 'Designated Manager' is an individual the franchisee designates to manage the day-to-day operations of the franchised business. The franchisee can delegate the daily operations to a Designated Manager, but this manager must be approved by My Salon Suite in writing before being hired and must successfully complete My Salon Suite University before taking on any managerial duties. This designation will be documented in a form attached as Attachment G to the Franchise Agreement.
If a My Salon Suite franchisee operates more than one franchise location, they must have a properly trained and franchisor-approved Designated Manager at each location. The franchisee must inform My Salon Suite of the identity of any employee acting as a Designated Manager by providing a copy of the Designated Manager identification form (Attachment E). If a Designated Manager leaves the business, the franchisee has 30 days to hire a replacement who meets My Salon Suite's standards and is approved in writing by the franchisor.
The Designated Manager must always devote their full time and best efforts to the daily operation and management of the My Salon Suite franchise and cannot engage in any other business activities without prior written consent from the franchisor. The franchised business must always have at least one individual on staff who has successfully completed My Salon Suite University.
In the event that the Designated Manager fails to complete My Salon Suite University to the franchisor's satisfaction, they may repeat the course, or the franchisee may send a replacement. However, failure to complete the training within the time prescribed in the Franchise Agreement constitutes a default of the agreement, and My Salon Suite may terminate the agreement without refunding the initial franchise fee or other expenses incurred with My Salon Suite University.