Can My Salon Suite delegate its duties or obligations under the Franchise Agreement?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee (or at least one of Franchisee's principals if Franchisee is an Entity) must personally supervise the day-today operations of the Franchised Business.
Franchisee (or at least one (1) of Franchisee's principals if Franchisee is an Entity) must devote Franchisee's best efforts to the management and operation of the Franchised Business and ensure that customers have access to the Franchised Business at all days and times set forth in the Manual.
Franchisee may, however, delegate the day-to-day operation of the Franchised Business to a Designated Manager; provided the Designated Manager: (i) is approved by Franchisor in writing prior to hiring; and (ii) successfully completes Franchisor's My Salon Suite University before assuming any managerial responsibility.
This designation will be in the form attached as Attachment G to this Franchise Agreement.
Franchisee's Franchised Business must always be staffed with at least one individual who has successfully completed Franchisor's My Salon Suite University.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, franchisees (or at least one principal if the franchisee is an entity) must personally supervise the day-to-day operations of the franchised business. They must also devote their best efforts to the management and operation, ensuring customer access during the hours specified in the manual. However, My Salon Suite does allow for some delegation of operational duties.
The FDD states that a franchisee can delegate the day-to-day operation of the franchised business to a Designated Manager. This delegation is conditional, requiring the Designated Manager to be approved by My Salon Suite in writing before hiring. Additionally, the Designated Manager must successfully complete My Salon Suite University before assuming any managerial responsibilities. This designation requires a specific form, Attachment G, to be completed as part of the Franchise Agreement.
Furthermore, the My Salon Suite franchise must always have at least one individual on staff who has successfully completed My Salon Suite University. This requirement ensures that even with a Designated Manager, the franchise maintains a baseline level of trained personnel. This policy balances the need for owner involvement with the practicality of delegating responsibilities to qualified staff, a common practice in the franchise industry.