Where must a copy of the My Salon Suite Manual be available?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Upon Franchisor's request, Franchisee will be required to participate in any System-wide area computer network, intranet system, or extranet system that Franchisor implements and may be required by Franchisor to use such area computer network, intranet system, or extranet system to, among other things:
(i) submit Franchisee's reports due under this Franchise Agreement to Franchisor on-line;
(ii) view and print portions of the Manual, including any updates or modifications thereto;
(iii) download approved local advertising materials; (iv) communicate with Franchisor and other System franchisees; and (iv) to complete any initial or ongoing training, in the event Franchisor makes such training accessible through this medium.
Franchisee agrees to use the facilities of any such area computer network, intranet system or extranet system in strict compliance with the standards, protocols, and restrictions that Franchisor included in the Manual, including those related to the encryption of Confidential Information and prohibitions against the transmission of libelous, derogatory, or defamatory statements.
Franchisee understands and agrees that it is solely responsible for any licensing and/or maintenance fee(s) associated with any intranet or extranet described in this Section.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite Franchise Disclosure Document, the specific location where the My Salon Suite Manual must be available is not explicitly stated. However, the FDD does mention that franchisees may be required to view and print portions of the manual, including updates or modifications, through a System-wide area computer network, intranet system, or extranet system implemented by My Salon Suite.
This suggests that access to the My Salon Suite Manual, or at least portions of it, may be provided digitally. Franchisees are responsible for using these systems in compliance with the standards and restrictions outlined in the Manual, including those related to the encryption of Confidential Information and prohibitions against the transmission of libelous, derogatory, or defamatory statements. Franchisees are also responsible for any licensing and/or maintenance fees associated with any intranet or extranet.
While the FDD does not specify a physical location, it emphasizes the importance of the Manual in outlining required standards to protect My Salon Suite's interests in the System and Marks. The Manual includes both required standards and guidelines or recommendations. Franchisees must ensure they meet the required standards, and My Salon Suite reserves the right to determine if a franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines.
Given the lack of a specific physical location requirement in the provided excerpts, prospective franchisees should clarify with My Salon Suite the exact requirements for accessing the Manual, whether a physical copy is required to be kept on-site, and how updates to the Manual are communicated and should be implemented.