ocal advertising materials; (iv) communicate with us and other Franchise System franchisees; and (iv) to complete certain components of any ongoing training we designate (Section 12.F.(5) of the Franchise Agreement).

Training

Initial Training

You and any designated manager or representative must complete My Salon Suite University, to our satisfaction, before you open your Franchised Business. My Salon Suite University is intended to protect and maintain the System and the Marks and not to control the day-to-day operation of your Franchised Business. You must sign a Training and Joint Employment Acknowledgment to indicate your understanding of this. This acknowledgment will be in the form contained in Attachment F to the Franchise Agreement. My Salon Suite University consists of Initial Training for new Franchisees; 1. Online Training (New Store Training and Suite Force); and 2. On the Job Mentor Training (at a franchised business we designate or online). We reserve the right to convert the Online Training of the My Salon Suite University to in-person training. All must be completed to provide the best training possible. After My Salon Suite University is completed, it is recommended that all owners attend My Salon Suite University every 5 years. We provide your initial introduction to My Salon Suite University at no charge for up to two people. You must pay a $2,000 fee for training each additional person. My Salon Suite University is quarterly to train new franchisees. You will not receive any compensation or reimbursement for services or expenses for participation in My Salon Suite University. We plan to provide the training listed in the table below. We may vary the length and content of My Salon Suite University based upon the experience and skill level of the individual attending My Salon Suite University.

TRAINING PROGRAM

• 1. We will use the Franchise Operations Manual as the primary instruction materials during My Salon Suite University. My Salon Suite University is subject to change without notice to reflect updates in the materials, methods, and manuals, and changes in personnel.
  • The training subjects may vary, and the training may be less than the times indicated above depending on the number and experience of the attendees. The subjects taught and the time periods allocated for each subject may vary based on the experience of the people being trained. We provide certain portions of your My Salon Suite University via the Internet or webinar.
• 1. Our training managers and their years of experience within the industry and with our Franchise System are listed below.

Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 42–53)