Besides required standards, what else might the My Salon Suite Manual include?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Any required standards exist to protect Franchisor's interests in the System and the Marks and not for the purpose of establishing any control or duty to take control over those matters that are reserved to Franchisee.
The required standards generally will be set forth in the Manual or other written materials.
The Manual also will include guidelines or recommendations in addition to required standards.
In some instances, the required standards will include recommendations or guidelines to meet the required standards.
Franchisee may follow the recommendations or guidelines or some other suitable alternative, provided Franchisee meets and complies with the required standards.
In other instances, no suitable alternative may exist.
To protect Franchisor's interests in the System and Marks, Franchisor reserves the right to determine if Franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines.
The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to the 2025 My Salon Suite FDD, the manual provided to franchisees includes not only the required standards to protect My Salon Suite's interests in its system and marks, but also guidelines and recommendations. These guidelines and recommendations are in addition to the required standards.
My Salon Suite franchisees have the option to follow the recommendations and guidelines provided in the manual, or they can choose a suitable alternative. However, the franchisee must still meet and comply with the required standards. In some cases, there may not be a suitable alternative to the recommendations or guidelines.
My Salon Suite retains the right to determine if a franchisee is meeting the required standards and whether any alternative to the recommendations or guidelines is suitable. Franchisees should understand that the manual is designed to protect and maintain the system standards and proprietary marks, and not to control the day-to-day operations of the franchised business.