According to My Salon Suite, what is the purpose of the 'Manual'?
My_Salon_Suite Franchise · 2025 FDDAnswer from 2025 FDD Document
Any required standards exist to protect Franchisor's interests in the System and the Marks and not for the purpose of establishing any control or duty to take control over those matters that are reserved to Franchisee.
The required standards generally will be set forth in the Manual or other written materials.
The Manual also will include guidelines or recommendations in addition to required standards.
In some instances, the required standards will include recommendations or guidelines to meet the required standards.
Franchisee may follow the recommendations or guidelines or some other suitable alternative, provided Franchisee meets and complies with the required standards.
In other instances, no suitable alternative may exist.
To protect Franchisor's interests in the System and Marks, Franchisor reserves the right to determine if Franchisee is meeting a required standard and whether an alternative is suitable to any recommendations or guidelines.
The Manual is to protect and maintain the System Standards and the Proprietary Marks and not to control the day-to-day operation of Franchisee's Franchised Business.
Franchisee must sign a Training and Joint Employer Acknowledgment to indicate Franchisee's understanding of this.
Source: Item 23 — RECEIPTS (FDD pages 95–230)
What This Means (2025 FDD)
According to My Salon Suite's 2025 Franchise Disclosure Document, the purpose of the Manual is to protect and maintain the System Standards and the Proprietary Marks, and not to control the day-to-day operation of the Franchised Business. The standards outlined in the Manual exist to protect My Salon Suite's interests in the System and the Marks, rather than to exert control over matters reserved for the franchisee. Franchisees must also sign a Training and Joint Employer Acknowledgment to indicate their understanding of this.
The Manual generally sets forth required standards, guidelines, and recommendations. Franchisees have the option to follow these recommendations or explore suitable alternatives, provided they meet the required standards. However, in certain instances, no suitable alternative may exist, and My Salon Suite retains the right to determine if a franchisee is meeting the required standards and whether an alternative aligns with the recommendations or guidelines.
My Salon Suite may also require franchisees to participate in any System-wide area computer network, intranet system, or extranet system that My Salon Suite implements. If required, franchisees may need to use these systems to submit reports, view and print portions of the Manual, download approved local advertising materials, communicate with My Salon Suite and other franchisees, and complete initial or ongoing training. Franchisees must use these systems in compliance with the standards, protocols, and restrictions included in the Manual.