What written notice is required by Gold Star regarding the Restaurant's manager?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall designate, and give the COMPANY written notice of the name of the individual that will serve as manager (such manager and any area manager being referred to hereinafter individually as a "Manager" and collectively as the "Managers") of the Store.
The identity of the Manager cannot be changed without prior written notice to the COMPANY of the identity of the replacement Manager, and FRANCHISEE shall be required to promptly comply with the applicable provisions of Section 2 hereof with respect to any training required of such replacement Manager.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees must designate a manager for their restaurant and provide Gold Star with written notice of the manager's name. Furthermore, if the franchisee decides to replace the manager, they must give Gold Star prior written notice that includes the identity of the replacement manager. This ensures Gold Star is always aware of who is managing the restaurant.
This requirement is in place to ensure that each Gold Star location is being properly managed and that the managers meet Gold Star's standards. The manager is required to complete Gold Star's initial training program to the satisfaction of Gold Star. This training is essential for maintaining the quality and consistency of the Gold Star brand.
The written notice requirement allows Gold Star to keep track of who is managing each location and to ensure that all managers have completed the necessary training. This helps to protect the brand's reputation and to ensure that customers receive a consistent experience at all Gold Star locations. The franchisee must also ensure that the replacement manager completes the initial training program to Gold Star's satisfaction.