When does Gold Star usually conduct the initial training program for the initial crew of the Restaurant?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Gold Star also requires your initial crew to participate in a 5 to 7 (5-9 days) 5 hours/day training program conducted at your Restaurant before you open it to the general public. This training usually is provided during the week before the scheduled opening of your Restaurant. The initial crew must complete the training to Gold Star's satisfaction before your Restaurant opens. Gold Star does not charge you for this training program for the initial crew; however, you do not receive any compensation or reimbursement for any services performed or expenses incurred by you or any of your crew, employees or other representatives during the initial crew training program and you are responsible for all travel, lodging, meal and other related or incidental expenses incurred by them during or regarding the initial crew training program.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the initial crew training program typically occurs during the week before the restaurant's scheduled opening. This pre-opening training is conducted at the franchisee's restaurant location.
The initial crew training program is designed to equip the staff with the necessary skills and knowledge to operate the restaurant effectively from day one. The FDD specifies that the training program lasts for 5 to 7 days, with 5 hours of training each day. The initial crew must complete the training to Gold Star's satisfaction before the restaurant opens to the public.
Gold Star does not charge franchisees for the initial crew training program. However, the franchisee is responsible for all expenses incurred by the crew during training, including travel, lodging, and meals. This is a common practice in the franchise industry, where the franchisor provides the training expertise, but the franchisee bears the costs associated with sending their employees to the training.
Prospective franchisees should factor in these costs when budgeting for the launch of their Gold Star restaurant. It's also important to note that the specifics of the training program, including its duration and content, are subject to change by Gold Star.