Who has typically conducted Gold Star's past additional training programs?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the additional training programs in the past have typically been conducted by the Field Training Manager or Training Coordinator. These refresher training programs are usually repeated four times per year in various regions and last for 2-4 hours, up to 8 hours. The sessions are held at hotels or similar sites centrally located for franchisees in the region.
The topics covered in these past sessions included customer service, shift management, recruitment and selection, goal setting, and team building. The instructional materials and procedures used have included video, group activities, handouts, and manuals. Attendance at these past programs has not been mandatory.
It is important to note that Gold Star does not guarantee that future programs will be similar to past programs. As a prospective franchisee, it would be prudent to confirm who will be conducting the training programs and what the content and format will be, as these are subject to change.