What training program must each Gold Star Manager complete?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
ne of your principals). Gold Star does require that your Restaurant be directly supervised "on premises" by a manager who meets certain requirements.
You must designate and give Gold Star written notice of the name of, an individual who will serve as manager and, if applicable, area manager of the Restaurant (that manager, and any area manager, are referred to in this disclosure document individually as a "Manager" and collectively as the "Managers"). If you are an individual, you either must be the designated Manager or, if you designate some other individual to serve as Manager, you must, on a weekly basis, be present and actively participate in the day-to-day, on-premises supervision and operation of the Restaurant for at least 10% of the Restaurant's operating hours. If you are a business entity such as a corporation or limited liability company, then an individual with an ownership interest in you must be the designated Manager; or you can designate some other individual to serve as Manager, but if you do so then an individual owning an equity interest in you must be present and actively participate in the day-to-day, on-premises supervision and operation of the Restaurant for at least 10% of the Restaurant's operating hours. Each Manager must agree in writing to be bound individually by the confidentiality, noncompete and transfer restrictions of Sections 11, 12 and 14 of the Franchise Agreement. Each Manager must complete Gold Star's initial training program to the satisfaction of Gold Star. The Manager cannot be changed without prior written notice to Gold Star of the replacement Manager, and without the replacement Manager completing the initial training program to Gold Star's satisfaction. Each Manager also must satisfactorily complete all additional and refresher training programs Gold Star requires.
The Manager must devote his or her full time and best efforts to the diligent and conscientious day-to-day, on-premises supervision and operation of the Restaurant. If you have more than one Restaurant, you must have a different Manager for each Restaurant and that Manager must devote his or her full time and best efforts to the diligent and conscientious day-today, on-premises supervision and operation of that one Restaurant (you may appoint an area Manager to oversee the Restaurant Managers but each Restaurant must also have its own Manager).
Each holder of an interest in the Franchise Agreement or in you must enter into a written agreement personally guaranteeing all of your obligations under the Franchise Agreement and agreeing to be personally bound by the confidentiality, noncompete and transfer restrictions of Sections 11, 12 and 14 of the Franchise Agreement.
Item 16
Restrictions on What the Franchisee May Sell
You must keep the Franchised Restaurant open and in normal operation for the hours and days specified by us and use the Retail Location solely for the operation of Gold Star Restaurant, and you must refrain from using or permitting the use of the Restaurant for any other purpose or activity at any time without our prior written approval. You must operate the franchised Restaurant in strict conformity with the methods, procedures, standards and specifications described in the Manual or otherwise in writing.
You must sell or offer for sale only those items, products and services expressly approved by us. You must sell or offer for sale all menu items, products and services required by us.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 41–42)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, each Manager must complete Gold Star's initial training program to the satisfaction of Gold Star. Additionally, each Manager must satisfactorily complete all additional and refresher training programs Gold Star requires.
The initial training programs are scheduled periodically, depending upon the number of prospective Franchisee attendees and scheduled Restaurant openings. All mandatory trainees must attend and complete the program to Gold Star's satisfaction at least 3 weeks before the opening of your Restaurant or, if earlier, prior to the expiration of 6 months after the date on which you and Gold Star enter into the Franchise Agreement. The program generally lasts for 3 weeks, 5 days per week and 8 hours per day. There may be adjustments in the training or the total training time depending upon the level of prior restaurant experience, if any, of the trainee.
Gold Star may at its option make available or require attendance of you and/or key employees at, refresher or other additional training programs as it deems appropriate. The location, duration and content of the programs will be as determined by Gold Star in its sole discretion. No fee will be charged by Gold Star for any of these additional training programs at which attendance of you or any of your employees or other representatives is designated by Gold Star as mandatory. Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals.