What is the total number of 'On the Job' training hours provided by Gold Star?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training2 | Hours of “On the Job” Training3 | Location |
|---|---|---|---|
| Training Application | |||
| – iPad | |||
| Shift Management | 2 | 4 | Classroom Training: Gold Star corporate offices On the Job: Gold Star corporate offices or company-owned Restaurant |
| TOTAL (120 Hrs.) | 38 Hours | 82 Hours |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the total 'On the Job' training hours amount to 82 hours. This is part of the initial training program for new restaurant franchisees and their key managers. The training program generally lasts for three weeks, five days a week, and eight hours per day, but adjustments may occur based on prior restaurant experience.
The training encompasses various subjects, including shift management (4 hours), food preparation and menu knowledge (20 hours), food assembly and menu knowledge (28 hours), new employee training (4 hours), customer service and service promise training (20 hours), and restaurant evaluations (2 hours). The 'On the Job' training typically takes place at Gold Star's corporate offices or at a company-owned or franchised restaurant.
Prospective franchisees should note that the training program is subject to modification by Gold Star. The FDD also mentions additional refresher training programs, which are optional and offered multiple times per year, lasting 2-4 hours each. While attendance at these refresher programs is not mandatory, franchisees may find them beneficial for ongoing development and staying updated with Gold Star's operational standards.