What topics have been covered in Gold Star's past additional training programs?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, additional training programs have been offered in the past, typically repeated four times a year in various regions and lasting 2-4 hours (up to 8 hours). These sessions usually take place at a hotel or similar site centrally located for franchisees in the region.
Past training topics for Gold Star franchisees have included customer service, shift management, recruitment and selection, goal setting, and team building. The instructional materials and procedures used in these programs have included video, group activities, handouts, and manuals. These past programs have been conducted by the Field Training Manager/Training Coordinator.
It is important to note that attendance at these past programs has not been mandatory, and there is no guarantee that future programs will be similar to past programs. As a prospective franchisee, it's crucial to understand that while Gold Star has offered these additional training programs in the past, the content, format, and availability of future programs may change at Gold Star's discretion.