What is the title of the Gold Star staff member who conducts the training?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
As of December 31, 2024, Gold Star's training is conducted by Gold Star staff, including our Vice President of Development and Operations. Our current Vice President of Development and Operations has held that role since January of 2023 and came to his position with 25 years of experience providing strategic business consultant services for another well-established franchisor.
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, the initial training is conducted by Gold Star staff, including the Vice President of Development and Operations. As of December 31, 2024, the current Vice President of Development and Operations has held the role since January 2023, bringing 25 years of experience as a strategic business consultant for another franchisor.
Additionally, Gold Star may offer refresher training programs, typically repeated four times a year in various regions. These sessions, lasting 2-4 hours, have been conducted by the Field Training Manager or Training Coordinator in the past. Topics covered include customer service, shift management, recruitment, goal setting, and team building, using video, group activities, handouts, and manuals.
It is important to note that while Gold Star has offered these additional training programs, attendance has not been mandatory, and there is no guarantee that future programs will be similar. As a prospective franchisee, it would be prudent to confirm who will be conducting the training and what their qualifications are.