What are the staffing requirements for a Gold Star store?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
- 5.5 Staffing, Inventory.
FRANCHISEE shall keep the Store adequately staffed with a sufficient number of adequately trained and competent employees, and maintain a sufficient inventory of Products, as to enable FRANCHISEE to operate the Store efficiently and in accordance with the COMPANY'S standards and System.
- 5.6 Employee Uniforms.
FRANCHISEE shall cause all employees, while working in the Store, to wear uniforms of such color, design and other specifications as the
The identity of the Manager cannot be changed without prior written notice to the COMPANY of the identity of the replacement Manager, and FRANCHISEE shall be required to promptly comply with the applicable provisions of Section 2 hereof with respect to any training required of such replacement Manager.
The Manager must devote his or her full time and best efforts to the diligent and conscientious day-to-day, on-premises supervision and operation of the Store (if FRANCHISEE has more than one Store, FRANCHISEE may appoint an area Manager to oversee the Store Managers but must also appoint a different person to serve as Manager of each Store).
If FRANCHISEE is an individual, then FRANCHISEE either must be the designated Store Manager, or FRANCHISEE may designate another individual to serve as Store Manager but FRANCHISEE in that case must on a weekly basis be present and actively participate in the day-to-day, on-premises supervision and operation of the Restaurant for at least ten percent (10%) of the Restaurant's operating hours.
If FRANCHISEE is a corporation, limited liability company or partnership, then either a Principal must serve as Store Manager or, if some other individual serves as Store Manager then a Principal must, on a weekly basis, be present and actively participate in the day-to-day, on-premises supervision and operation of the Store for at least ten percent (10%) of the operating hours of the Store or the Manager must be an owner of at least a ten percent (10%) interest in FRANCHISEE.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees must adequately staff their stores to operate efficiently and meet Gold Star's standards. Specifically, franchisees must maintain a sufficient number of adequately trained and competent employees. Franchisees are also responsible for ensuring that all employees wear designated uniforms and maintain a neat and clean appearance while working.
Gold Star requires franchisees to designate a manager for the store and provide written notice of the manager's identity to the company. The manager must devote their full time and best efforts to the day-to-day supervision and operation of the store. If a franchisee owns multiple Gold Star locations, they can appoint an area manager to oversee the store managers, but each store must still have a dedicated manager.
If the franchisee is an individual, they must either be the designated store manager or actively participate in the store's operations for at least ten percent of the restaurant's operating hours each week. Similarly, if the franchisee is a corporation, LLC, or partnership, a principal must serve as the store manager or, if another individual is the manager, a principal must be present and actively involved in the store's operations for at least ten percent of its operating hours weekly. Alternatively, the manager can be an owner with at least a ten percent interest in the franchisee entity.
These staffing requirements ensure that each Gold Star location is well-managed and operates according to the company's standards. Franchisees need to plan for sufficient staffing levels and ensure that either they or a qualified manager are actively involved in the daily operations of the store. This hands-on approach helps maintain quality and consistency across all Gold Star locations.