What is the significance of Roger David's business experience (Item 2) in relation to Gold Star's obligations before the restaurant opens (Item 11)?

According to Gold Star's 2025 Franchise Disclosure Document, the experience of key personnel like the Vice President of Development and Operations is directly related to the training and support a franchisee receives before opening their restaurant. The FDD states that as of December 31, 2024, Gold Star's training is conducted by its staff, including the Vice President of Development and Operations.

The Vice President of Development and Operations held that role since January 2023 and has 25 years of experience providing strategic business consultant services for another well-established franchisor. This experience is relevant because Gold Star conducts initial training programs on restaurant operations for new franchisees and their key employees. This training typically occurs in the weeks before the restaurant opens, covering aspects detailed in Section 2.2 of the Franchise Agreement.

Furthermore, Gold Star provides an initial training program for the restaurant's initial crew at the retail location, usually during the week preceding the opening, as outlined in Section 2.3 of the Franchise Agreement. A Gold Star representative is also present at the retail location for a minimum of 2 business days and a maximum of 2 calendar weeks to train personnel and consult with the franchisee, typically coinciding with the restaurant's opening, as per Section 2.7 of the Franchise Agreement. Therefore, the expertise of individuals like the Vice President of Development and Operations directly influences the quality and effectiveness of the pre-opening training and support provided to Gold Star franchisees.