Who is responsible for training employees in Gold Star's standards and methods?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
- 2.6 Compliance. FRANCHISEE shall be responsible for the compliance of Store operations with the System and this Agreement and for training or causing FRANCHISEE's employees and any future new employees to be trained in such standards, methods, techniques, operations or other matters as are relevant to the performance of their respective duties in accordance with the System or as required by the COMPANY, the form and substance of such training to be satisfactory to the COMPANY.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the franchisee is responsible for ensuring that all employees are trained in accordance with Gold Star's standards, methods, and techniques. This includes both current employees and any new employees hired in the future. The franchisee must ensure that store operations comply with the Gold Star system and the franchise agreement. The form and substance of the training must be satisfactory to Gold Star.
This means that a prospective Gold Star franchisee needs to budget time and resources for employee training. They cannot simply rely on employees having prior experience, but must implement a training program that meets Gold Star's requirements. This could involve on-the-job training, formal training sessions, or a combination of both.
While Gold Star provides initial training programs for the franchisee, a manager, and the initial crew, the ongoing responsibility for training all employees rests with the franchisee. This ensures that all employees, both new and existing, consistently adhere to Gold Star's standards and operational procedures, maintaining the brand's quality and reputation.