When must the required trainees complete the Gold Star initial training program?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
The following persons must attend and successfully complete to the COMPANY's satisfaction the COMPANY's initial training program prior to the earlier of the opening of the Restaurant or the expiration of six (6) months from the date of this Agreement, and any such additional training programs as the COMPANY may from time to time require, including, without limitation, refresher training, workshops for new Products and other programs (each such person, a "Trainee"): (a) if the FRANCHISEE is an individual, either the FRANCHISEE or two (2) persons who are designated as Managers or (b) if the FRANCHISEE is a corporation or limited liability company, either a person who has an interest in FRANCHISEE (each, a "Principal," and collectively, the "Principals") or two (2) persons who are designated as Managers. In the event that a Principal Trainee ceases to own equity in FRANCHISEE or a Manager Trainee ceases to be employed by FRANCHISEE, FRANCHISEE shall, at the COMPANY's option, cause another Principal Trainee or Manager Trainee to
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the franchisee or their designated managers must complete the initial training program before the restaurant opens or within six months of signing the franchise agreement, whichever comes first. This requirement ensures that franchisees and their management teams are adequately prepared to operate the Gold Star business according to the company's standards right from the start.
For individual franchisees, either the franchisee themselves or two designated managers must complete the training. If the franchisee is a corporation or LLC, a principal (owner) or two designated managers must fulfill this requirement. If a trained principal or manager leaves the company, Gold Star has the option to require the franchisee to have a replacement complete the initial training.
This initial training is crucial for maintaining the consistency and quality expected across all Gold Star locations. By requiring completion of the training program before opening, Gold Star aims to ensure that all franchisees are well-versed in the brand's operational standards and customer service practices, contributing to a positive brand image and customer experience.