Does Gold Star require franchisees to maintain a dedicated telephone line for the Store?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
COMPANY in any manner that the COMPANY deems appropriate in connection with the
operation of the System without compensation to FRANCHISEE, including, without limitation, the disclosure or distribution of such information to other franchisees of the COMPANY, or the disclosure of such information to prospective franchisees of the COMPANY, by inclusion in the COMPANY's franchise disclosure document or otherwise.
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing. All lines will be operational and functional prior to opening the Store and thereafter at all times during the term of this Agreement.
- 7.10 E-Mail Account. Prior to opening the Business and thereafter at all times during the term of this Agreement, FRANCHISEE will obtain and maintain a standard e-mail account that is capable of receiving and sending attached files of a size specified by the COMPANY in the Manual or otherwise in writing from time-totime, along with a high speed cable or telephone (DSL) Internet connection via a commercial Internet service provider with service to the Store.
- 7.11 Extranet. The COMPANY will have the right, but not the obligation, to establish a website or other electronic system providing private and secure communications (e.g., an extranet) between the COMPANY, FRANCHISEE, other franchisees, and other persons and entities as determined by the COMPANY, in its sole discretion.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees are required to maintain at least one dedicated telephone line exclusively for the store's use. The specific service features for this telephone line will be outlined in the manual or communicated to the franchisee in writing.
This telephone line must be fully operational before the store opens and remain functional throughout the entire term of the franchise agreement. Additionally, franchisees must obtain and maintain a standard email account capable of sending and receiving attachments of a size specified by Gold Star, along with a high-speed internet connection.
Gold Star also has the option to establish an extranet for communication between the company, franchisees, and other relevant parties. If required, franchisees must access and maintain this extranet as specified by Gold Star, which may include downloading third-party software and agreeing to related policies. These requirements ensure that Gold Star franchisees have the necessary communication infrastructure to operate their business effectively and stay connected with the franchisor.