Where does Gold Star provide the initial training program for the initial crew of the Restaurant?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Gold Star also requires your initial crew to participate in a 5 to 7 (5-9 days) 5 hours/day training program conducted at your Restaurant before you open it to the general public. This training usually is provided during the week before the scheduled opening of your Restaurant. The initial crew must complete the training to Gold Star's satisfaction before your Restaurant opens. Gold Star does not charge you for this training program for the initial crew; however, you do not receive any compensation or reimbursement for any services performed or expenses incurred by you or any of your crew, employees or other representatives during the initial crew training program and you are responsible for all travel, lodging, meal and other related or incidental expenses incurred by them during or regarding the initial crew training program.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the initial crew training program is conducted at the franchisee's Restaurant. This training typically occurs during the week leading up to the Restaurant's opening.
The initial crew training is mandatory, and the crew must complete it to Gold Star's satisfaction before the Restaurant can open to the public. The program generally lasts for 5 to 7 days, with 5 hours of training per day. Gold Star does not charge franchisees for this initial crew training.
However, franchisees are responsible for all expenses incurred by themselves and their crew during the training, including travel, lodging, and meals. This on-site training ensures that the crew is prepared and meets Gold Star's standards before commencing operations.