Is Gold Star permitted to access the franchisee's Communication and Information System?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
l: (a) promptly enter into its Communication and Information System and maintain all information required to be entered and maintained by the COMPANY; (b) provide to the COMPANY such reports as the COMPANY may reasonably request from the data so collected and maintained; and (c) permit the COMPANY to access FRANCHISEE's Communication and Information System at all times via modem or other means specified by the COMPANY from time to time. FRANCHISEE will cooperate with the COMPANY, and will execute all documents required by the COMPANY to permit access to FRANCHISEE's Communication and Information System and data contained therein.
- 7.8.8 The COMPANY has the right to use any and all data collected or provided by FRANCHISEE downloaded from FRANCHISEE's Communication and Information System, and otherwise collected from FRANCHISEE's system by the COMPANY and/or provided to the COMPANY in any manner that the COMPANY deems appropriate in connection with the
operation of the System without compensation to FRANCHISEE, including, without limitation, the disclosure or distribution of such information to other franchisees of the COMPANY, or the disclosure of such information to prospective franchisees of the COMPANY, by inclusion in the COMPANY's franchise disclosure document or otherwise.
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees must allow Gold Star to access their Communication and Information System. Specifically, franchisees must cooperate with Gold Star and execute all necessary documents to permit this access.
Gold Star has the right to use any data collected from the franchisee's Communication and Information System. This includes data downloaded by Gold Star or provided to them in any manner. Gold Star can use this data as they deem appropriate for the operation of the system, without compensating the franchisee.
This information may be disclosed to other Gold Star franchisees or prospective franchisees, potentially through the franchise disclosure document or other means. The franchisee is also responsible for entering and maintaining all required information in their Communication and Information System and providing requested reports to Gold Star.