Where have Gold Star's past additional training sessions typically been conducted?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, additional training programs, which are usually repeated four times per year in various regions, have typically been held at hotels or similar sites. These locations are chosen to be as centrally located as possible for franchisees within the region where the training is offered.
The additional training sessions, which are not mandatory, generally last between 2 to 4 hours, but can extend up to 8 hours. The content of these sessions has included topics such as customer service, shift management, recruitment and selection, goal setting, and team building. Instructional materials and procedures have incorporated video, group activities, handouts, and manuals. These programs have been conducted by the Field Training Manager or Training Coordinator.
As a prospective franchisee, it's important to note that while Gold Star has offered these refresher training programs in the past, they are not obligated to do so in the future. The content, location, and duration of any future training programs are subject to change at Gold Star's discretion. Franchisees should also be aware that attendance at these past programs has not been mandatory, but this could change in the future.