What is the name of the point-of-sale system that Gold Star requires franchisees to use?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
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See Items 6, 8 and 9 for additional information.
Electronic Point-of-Sale Cash Registers or Computer Systems.
Gold Star requires you to obtain and use a point-of-sale cash register system (the "POS System") that meets Gold Star's standards and specifications and that reports sales receipts to Gold Star on a daily basis. The principal functions of the POS System include the following: (a) drive
through order storage and recall, (b) timekeeping with sales versus labor percent usage, (c) case usage by count of all major food products, (d) menu screen, (e) groupings and subgroups, (f) remote printer, (g) video monitors, (h) menu mix and (i) credit card processing. Hi-speed internet connection is required for credit cards, polling and the functionality of this system.
You must upgrade and update the POS System at any time upon Gold Star's request to the extent necessary to comply with Gold Star's standards and specifications. There are no contractual limitations on the frequency and cost of the obligation to upgrade or update the POS System.
The POS System will be used in your business to record customer transactions and transmit information to Gold Star. The POS System will collect and generate various types of business information or data, including financial information, menu item data, coupon data and other business data. Gold Star will have independent access to the information and data through your POS System. There are no contractual limitations on Gold Star's rights to access the information and data collected or generated by the POS System. Gold Star is not obligated to provide or assist you in obtaining the POS System or related services.
We currently lease the equipment for the POS System from a third party and require our Franchisees to sublease the POS System from us. The amount we charge you to sublease the equipment from us is equivalent to amount we pay to lease the equipment from the third party provider. Gold Star currently requires you pay a maintenance and technology fee for the POS System and its other technology requirements to our approved suppliers or Gold Star directly. This fee is for technology support and maintenance for your POS system as well as for the software and platforms used for training and scheduling, credit card backup, and online ordering. The total amount of monthly fees associated with the sublease of the POS System and the technology maintenance fee ranges from $886 to $1,291.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, franchisees are required to use a point-of-sale cash register system, referred to as the "POS System", that meets Gold Star's standards and specifications. This system must report sales receipts to Gold Star on a daily basis.
The POS System's functions include drive-through order storage and recall, timekeeping with sales versus labor percent usage, case usage by count of all major food products, menu screen, groupings and subgroups, remote printer, video monitors, menu mix, and credit card processing. A hi-speed internet connection is required for credit card processing, polling, and the functionality of this system.
Gold Star currently leases the equipment for the POS System from a third party and requires franchisees to sublease the POS System from them. The amount charged to sublease the equipment is equivalent to the amount Gold Star pays to lease the equipment from the third-party provider. Franchisees are also required to pay a monthly maintenance and technology fee for the POS System and other technology requirements to approved suppliers or directly to Gold Star. This fee, which ranges from $886 to $1,291, covers technology support and maintenance for the POS system, as well as software and platforms used for training and scheduling, credit card backup, and online ordering.
Gold Star also requires franchisees to purchase a subscription to any application or other web services as directed in the Manual and to download their preferred licensed application system for communication. Franchisees are responsible for all subscription and other fees charged in connection with the use of the preferred application system and any costs incurred in purchasing and maintaining hardware to download and use the application, including purchasing and maintaining a functioning I-Pad at their Retail Location. Franchisees must upgrade and update the POS System at any time upon Gold Star's request to the extent necessary to comply with Gold Star's standards and specifications, and there are no contractual limitations on the frequency and cost of this obligation.