Can Gold Star modify the initial crew training program?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Gold Star also requires your initial crew to participate in a 5 to 7 (5-9 days) 5 hours/day training program conducted at your Restaurant before you open it to the general public. This training usually is provided during the week before the scheduled opening of your Restaurant. The initial crew must complete the training to Gold Star's satisfaction before your Restaurant opens. Gold Star does not charge you for this training program for the initial crew; however, you do not receive any compensation or reimbursement for any services performed or expenses incurred by you or any of your crew, employees or other representatives during the initial crew training program and you are responsible for all travel, lodging, meal and other related or incidental expenses incurred by them during or regarding the initial crew training program. Gold Star's initial crew training program as of December 31, 2024 is described in the following chart. The program is subject to modification by Gold Star.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, Gold Star can modify the initial crew training program. The FDD states that the initial crew training program described in the chart is subject to modification by Gold Star. This means that the specific content, duration, and format of the training can be changed at Gold Star's discretion.
For a prospective franchisee, this implies that the training program outlined in the FDD may not be exactly what is delivered when they join the Gold Star system. The franchisee should be prepared for potential changes and updates to the training curriculum. It is important to stay informed of any modifications made by Gold Star to ensure that their crew receives the most current and relevant training.
This flexibility allows Gold Star to adapt its training programs to reflect changes in the business, industry best practices, or new technologies. While this can be beneficial in the long run, franchisees should proactively seek clarification from Gold Star regarding any modifications to the training program and how these changes might impact their restaurant operations and crew performance.