What is the minimum amount of time a Gold Star representative will be at the Retail Location to assist with the opening?

According to Gold Star's 2025 Franchise Disclosure Document, a Gold Star representative will be present at the Retail Location for a minimum of 2 business days, with a maximum of 2 calendar weeks, to assist with training personnel and provide advice and consultation regarding the restaurant's opening. This assistance typically coincides with the restaurant's opening.

This on-site support is a crucial element of the franchise opening process, offering franchisees direct access to experienced personnel who can guide them through the initial stages of operation. The Gold Star representative can help ensure that staff are properly trained, operational procedures are correctly implemented, and any initial challenges are addressed promptly. The duration of this support, ranging from a minimum of 2 days to a maximum of 2 weeks, allows for tailored assistance based on the franchisee's needs and the complexity of the restaurant opening.

For a prospective franchisee, this on-site support can be invaluable in ensuring a smooth and successful launch. It provides an opportunity to learn from experienced professionals, build confidence in operating the business, and establish a strong foundation for long-term success. Franchisees should take full advantage of this assistance, asking questions, seeking guidance, and actively participating in the training and consultation provided by the Gold Star representative.