Will Gold Star loan a copy of the Gold Star Manual to the franchisee?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4. Loan you 1 copy of the then-current Gold Star Manual (the Manual includes the Operations Manual, Management Manual and other manuals and materials provided pursuant to Section 3 of the Franchise Agreement). You will receive a copy of the Manual after you and Gold Star enter into the Franchise Agreement or we will make the Manual available to you through the internet or other digital medium. The Manual is confidential and remains the property of Gold Star (Sections 3.1 and 3.2 of the Franchise Agreement).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, Gold Star will loan franchisees one copy of the then-current Gold Star Manual. The manual includes the Operations Manual, Management Manual, and other materials.
The manual will be provided after the Franchise Agreement is signed, and Gold Star may provide the manual either in physical form or through the internet or other digital medium. The Gold Star Manual is confidential and remains the property of Gold Star.
It is common practice in the franchise industry for franchisors to provide franchisees with an operations manual. This manual contains important information about how to operate the franchise, including brand standards, policies, and procedures. Franchisees are typically required to follow the operations manual closely to ensure consistency across all franchise locations and to protect the brand's reputation.