What instructional materials and procedures have been used in Gold Star's past additional training programs?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Although Gold Star is not obligated to provide any additional training programs, Gold Star has offered additional "refresher" training programs each year, which usually are repeated for a total of 4 times per year in various regions and usually is of 2-4 (up to 8 hours) hours in duration. Past sessions usually have been conducted at a hotel or similar site located as centrally as practicable to other Franchisees in the region in which the program is offered. Past topics have included customer service, shift management, recruitment and selection, goal setting and team building, and past instructional materials and procedures have included video, group activities, handouts and manuals. Past programs have been conducted by the (Field Training Manager) Training Coordinator. Attendance at past programs has not been mandatory. There is no guarantee that future programs will be similar to past programs.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, past additional training programs, also known as "refresher" training programs, have used video, group activities, handouts, and manuals as instructional materials and procedures. These programs are typically repeated four times a year in various regions and last between 2 to 4 hours, but can extend up to 8 hours.
These sessions have been conducted at hotels or similar sites centrally located for franchisees in the region where the program is offered. Topics covered in the past include customer service, shift management, recruitment and selection, goal setting, and team building. The Field Training Manager or Training Coordinator usually conducts these programs.
Attendance at these past programs has not been mandatory. However, Gold Star retains the option to make attendance mandatory for future training programs. The FDD indicates that there is no guarantee that future programs will be similar to past programs, so the content and format may change.