When is the Gold Star initial crew training program usually conducted?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
Gold Star also requires your initial crew to participate in a 5 to 7 (5-9 days) 5 hours/day training program conducted at your Restaurant before you open it to the general public. This training usually is provided during the week before the scheduled opening of your Restaurant. The initial crew must complete the training to Gold Star's satisfaction before your Restaurant opens. Gold Star does not charge you for this training program for the initial crew; however, you do not receive any compensation or reimbursement for any services performed or expenses incurred by you or any of your crew, employees or other representatives during the initial crew training program and you are responsible for all travel, lodging, meal and other related or incidental expenses incurred by them during or regarding the initial crew training program. Gold Star's initial crew training program as of December 31, 2024 is described in the following chart. The program is subject to modification by Gold Star.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, the initial crew training program typically occurs during the week before the restaurant's scheduled opening. This pre-opening training is conducted at the franchisee's restaurant location.
The initial crew training program is designed to prepare the staff for the restaurant's launch. Gold Star mandates that the initial crew complete this training to the company's satisfaction before the restaurant can open to the public. The program spans 5 to 7 days, with 5 hours of training each day.
While Gold Star does not charge a fee for this initial crew training, the franchisee is responsible for all expenses incurred by their crew during the training period. This includes travel, lodging, meals, and any other related costs. The franchisee also does not receive any compensation or reimbursement for the services performed by the crew during training.