What happens if a Gold Star franchisee does not provide written notice of a manager?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall designate, and give the COMPANY written notice of the name of the individual that will serve as manager (such manager and any area manager being referred to hereinafter individually as a "Manager" and collectively as the "Managers") of the Store.
The identity of the Manager cannot be changed without prior written notice to the COMPANY of the identity of the replacement Manager, and FRANCHISEE shall be required to promptly comply with the applicable provisions of Section 2 hereof with respect to any training required of such replacement Manager.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, a franchisee must provide Gold Star with written notice of their designated manager. The FDD states that the identity of the Manager cannot be changed without prior written notice to the COMPANY of the identity of the replacement Manager, and FRANCHISEE shall be required to promptly comply with the applicable provisions of Section 2 hereof with respect to any training required of such replacement Manager.
This means that a Gold Star franchisee is obligated to inform Gold Star in writing when they appoint or change their store manager. This requirement ensures that Gold Star is aware of who is managing the location and that the replacement manager completes any necessary training.
While the FDD excerpt specifies the requirement for written notice, it does not explicitly state the consequences of failing to provide this notice. A prospective franchisee should seek clarification from Gold Star regarding the penalties or repercussions for non-compliance with this notification requirement.