What is the Gold Star franchisee's obligation regarding the cleanliness of the store and surrounding area?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall, at its sole expense, at all times maintain the interior and exterior of the Store, the signs, furniture, fixtures and equipment therein contained, and the surrounding area in a clean and attractive condition satisfactory to the COMPANY and in compliance with the COMPANY's design, appearance, decor and other standards.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees are responsible for maintaining the cleanliness and appearance of their store and its surroundings. Specifically, the franchisee must maintain both the interior and exterior of the store, including signs, furniture, fixtures, and equipment, as well as the surrounding area. This upkeep must be done at the franchisee's sole expense.
The standard of cleanliness and attractiveness must be satisfactory to Gold Star and comply with the company's design, appearance, decor, and other standards. This means Gold Star has the authority to enforce its standards for the store's condition.
This requirement ensures that all Gold Star locations maintain a consistent brand image and meet customer expectations for cleanliness and appearance. Franchisees should budget for regular cleaning, maintenance, and potential repairs to comply with these standards and avoid potential issues with Gold Star.