Where will Gold Star franchisees be directed to purchase subscriptions to applications or web services?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase a subscription to any application or other web services as we direct in the Manual. We require that you download our preferred licensed application system which we utilize to communicate with our franchisees. You are responsible for all subscription and other fees charged in connection with your use of our preferred application system and any costs incurred in purchasing and maintaining hardware to download and use the application. You are also responsible for purchasing and maintaining a functioning I-Pad at your Retail Location.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 26–36)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees are required to purchase subscriptions to applications or web services as directed in the Gold Star manual. Franchisees must download Gold Star's preferred licensed application system, which is used for communication between the company and its franchisees.
As a Gold Star franchisee, you will be responsible for all subscription and other fees associated with using the preferred application system. You will also need to cover the costs of purchasing and maintaining the hardware required to download and use the application. Specifically, franchisees are required to purchase and maintain a functioning I-Pad at their retail location.
This requirement ensures that all franchisees are using the same communication platform, allowing for consistent and efficient communication across the Gold Star franchise system. While the FDD specifies the requirement to subscribe to web services and use a specific application, it does not list the specific vendors or web services that franchisees will be required to use. A prospective franchisee should ask Gold Star for a list of these required subscriptions and their associated costs.