What is a Gold Star franchisee responsible for ensuring regarding Gross Sales figures?

According to Gold Star's 2025 Franchise Disclosure Document, franchisees are responsible for ensuring the accuracy of their Gross Sales figures. This is particularly important because these figures are used to calculate continuing franchise fees and Brand Building Fees.

Each week, Gold Star or a designated third party aims to directly obtain the franchisee's weekly sales information from their POS system for the week ending on Sunday. However, if this automated retrieval fails, Gold Star will notify the franchisee, who must then provide a weekly sales report or other required information by Thursday. This report must accurately reflect the franchisee's Gross Sales for the preceding week.

The fees due are calculated based on either the automatically obtained sales data or the franchisee-submitted report. If a franchisee fails to report their Gross Sales by the Thursday deadline, Gold Star is authorized to debit an amount equal to the average of the fees payable during the preceding three-month period. Therefore, it is crucial for franchisees to maintain accurate sales records and promptly submit them when necessary to avoid potentially inaccurate fee calculations.