Is a Gold Star franchisee required to obtain and maintain a standard e-mail account?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
closure document or otherwise.
- 7.9 Telephone Line. FRANCHISEE will maintain at least one dedicated telephone line for use exclusively by the Store. Each telephone line will have service features as required by the COMPANY in the Manual or otherwise communicated to FRANCHISEE from time to time in writing. All lines will be operational and functional prior to opening the Store and thereafter at all times during the term of this Agreement.
- 7.10 E-Mail Account.
Source: Item 23 — Receipts (FDD pages 53–163)
What This Means (2025 FDD)
According to Gold Star's 2025 Franchise Disclosure Document, franchisees are required to obtain and maintain a standard email account. Specifically, prior to opening their Gold Star business and throughout the term of the Franchise Agreement, franchisees must have an email account capable of sending and receiving attachments of a size specified by Gold Star in their manual or in writing.
In addition to the email account, franchisees must also have a high-speed cable or DSL internet connection through a commercial internet service provider that services the store. This ensures that franchisees can reliably communicate with Gold Star and receive important updates or documents.
This requirement is fairly standard in franchising, as it allows the franchisor to efficiently communicate with all franchisees and disseminate important information quickly. Franchisees should ensure they understand the specifications for attachment sizes and internet connection speeds to avoid any issues with compliance.