What must a Gold Star franchisee do regarding the methods, procedures, standards, and specifications described in the Manual?
Gold_Star Franchise · 2025 FDDAnswer from 2025 FDD Document
You must keep the Franchised Restaurant open and in normal operation for the hours and days specified by us and use the Retail Location solely for the operation of Gold Star Restaurant, and you must refrain from using or permitting the use of the Restaurant for any other purpose or activity at any time without our prior written approval. You must operate the franchised Restaurant in strict conformity with the methods, procedures, standards and specifications described in the Manual or otherwise in writing.
You must sell or offer for sale only those items, products and services expressly approved by us. You must sell or offer for sale all menu items, products and services required by us. You must not deviate from our methods, procedures, standards and specifications, including ingredients, methods of p
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD page 42)
What This Means (2025 FDD)
According to the 2025 Gold Star Franchise Disclosure Document, franchisees must operate their restaurants in strict accordance with the methods, procedures, standards, and specifications detailed in the Manual or otherwise provided in writing by Gold Star. This encompasses every aspect of the business, from the products and services offered to the preparation techniques and purchasing of equipment and supplies. Franchisees are required to exclusively offer products and services approved by Gold Star, and must sell all products and services that Gold Star mandates.
Gold Star franchisees must adhere to the standards and specifications set by Gold Star, including those related to product preparation, and cannot deviate from them. This extends to purchasing equipment, fixtures, software, ingredients, and paper products according to Gold Star's specifications. Gold Star retains the right to modify these specifications during the Franchise Agreement term, and franchisees are obligated to comply with these changes.
The purpose of these requirements is to ensure uniformity and consistency across all Gold Star locations, maintaining the highest degree of quality and service. By adhering to these standards, franchisees contribute to the overall goodwill and reputation of the Gold Star brand. Failure to comply with these standards could potentially lead to a breach of the franchise agreement and possible penalties.